Phone Phun
Like you really care, but I was just on the phone with SBC for 20 minutes trying to combine my cell phone (Cingular, owned by SBC) and my home phone/DSL on the same bill because I heard I can save money. I like to save money.
So after 1 minute of navigating phone menus, 17 combined minutes of being on hold, and 2 minutes of actually speaking to the operator, I discover they can't do it. Seems my service got interrupted last July because I hadn't paid the bill. Proper fiscal management is my goal for 2005.
After I find out that I can't combine my bills until July, assuming I have no trouble paying my bill between now and then, I ask the operator how much money I will save by combining my bills.
The answer: $3 a month.
We're those 20 minutes worth $3 a month?
Yeah, I'm petty.
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Yeah. SBC. I've spent the last two days on the phone with those clowns. Tonight I plan on getting home, popping a frozen meal in the microwave, pouring myself a delicious beverage, and dialing up SBC Tech Support for yet another long conversation. This time, I've been instructed to access "Tier 2" support. Here's a reduction of my conversation with SBC up to this point:
ME: I want DSL hooked up.
SBC: Okay.
ME: Thanks.
SBC: It's hooked up now.
ME: No it isn't.
SBC: Yes it is.
ME: Well, then it's not working.
SBC: Yes it is.
ME: No, it's not.
SBC: How can I make your experience with SBC more enjoyable?
ME: Let me go back to the beginning and make this perfectly clear…
SBC: [static]
Unfortunately, I need to keep talking to them because I need what only the internet can provide.
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